User Support and Process Analysis

Efficiency and productivity at work are dependent on the work environment, the employees and the systems that they use and the interactions between the three.

Work Environment – we look at your current business processes as well as the physical environment to recommend the appropriate systems to support your employees and customers.

Well trained employees with access to accurate and readable user documentation are productive and happy and provide the best customer service. Goldberg Consulting can identify where there may be a training need and create appropriate training and user documentation. Documentation includes user manuals, job aids and methods and procedures documents.

Systems – Our consultants have experience in evaluating commercial software packages and helping your pick the best system for your environment. We also provide configuration and customization services to insure that your system meets your needs. When we help integrate a new system into a work environment, we don’t stop working until the users are comfortable and productive.

Featured Services

Get it in Writing -- How much of your crucial business information is stored only in your memory, or the head of a few trusted employees? How much of your operations procedures are stuck to computer monitors on little yellow notes? Capture that knowledge before it is lost. Back-up Fire drill -- Will your back up work when you need it most? When is the last (or even first) time that you checked your backup? Goldberg Consulting can test your current back up plan to make sure you can restore data and operations quickly. Training -- personalized service for you and your staff. Improve productivity and increase job satisfaction. Website Development -- use the Internet as a cost-effective tool to build your business and reach out to your existing clients.